Frequently Asked Questions
What ages do you support?
We work with elementary through high school students, typically ages 7–18. We tailor pacing, materials, and routines to each learner.
Can you help with tonight’s homework?
Yes. Our sessions include homework support and planning. We also coach students to repeat the same calm-start routine independently.
Do you guarantee grades?
No. We don’t make outcome guarantees. We focus on steady habit-building and clarity, which often improves confidence and performance over time.
How are tutors vetted?
Tutors pass interviews, reference checks, and training on gentle pacing, modeling, and feedback. We monitor sessions for quality and family satisfaction.
What is “Fallows”?
Fallows is your saved list of courses to revisit later. You can add or remove items from the catalog and move them to your cart when ready.
How does scheduling work?
Each course lists available times. We coordinate exact start dates after you enroll, keeping weeknight routines simple for families.
What if my child feels anxious about homework?
We begin with one easy win, use short focus sprints, and celebrate progress. Tutors are trained to keep sessions calm and encouraging.
Can parents join sessions?
Quick check-ins are welcome. We also provide short debriefs and at-home tips so families can repeat effective routines.
How do refunds work?
If a course isn’t a fit in the first week, contact us. We’ll work with you on alternatives or a partial refund per our booking policy.